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FAQs
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If you have questions about PNC points and how it works, you'll find the answers here.

How PNC points Works
  • What is PNC points?
    It is a rewards program that enables you to earn points for qualifying purchases with your PNC points participating Visa card.
    You can use those points for amazing travel experiences, must-have electronics and gadgets, cash, gift cards to name-brand restaurants and retailers, digital rewards and more!
  • How much does it cost to participate in PNC points?
    It’s free! There is no fee for participating in the program. Once you are participating in PNC points, you will also see PNC Purchase Payback offers in your Rewards Center in Online Banking.
Eligibility
  • What are the eligibility rules for PNC points?
    PNC points Visa and PNC Flex® Visa credit cards are auto-enrolled in PNC points. PNC CashBuilder® Visa credit cards are not eligible to enroll in PNC points at this time. Please refer to the Terms and Conditions for more details.
Earn Points
  • How do I earn points?
    You shop. You earn points.

    • Earn points for making qualifying purchases with your PNC points Visa® or PNC Flex Visa® credit cards**

    • Earn points when you activate and redeem your PNC Purchase Payback offers on the Rewards Center page in Online Banking

    • Link your eligible personal and business credit cards into one points account and watch your points accumulate even faster!

    **PNC points Visa and PNC Flex Visa credit cards are auto-enrolled in PNC points. PNC CashBuilder® Visa credit cards are not eligible to enroll in PNC points at this time.

    Please refer to the Terms and Conditions for more details.

  • How do I earn points?
    You shop. You earn points.

    • Earn points for making qualifying purchases with your PNC points Visa® or PNC Flex Visa credit cards**

    • Earn points when you activate and redeem your PNC Purchase Payback offers on the Rewards Center page in Online Banking

    • Link your eligible personal and business credit cards into one points account and watch your points accumulate even faster!

    **PNC points Visa and PNC Flex Visa credit cards are auto-enrolled in PNC points. PNC CashBuilder® Visa credit cards are not eligible to enroll in PNC points at this time.

    Please refer to the Terms and Conditions for more details.

  • How do I find my point balance?
    You can find your PNC points account information on your Rewards Center page in PNC Online Banking. Click on your participating card to access more detailed account information, to redeem and to link other cards.

    Alternatively, you can access your account by logging in to this website using your Username and password for your PNC points account.

  • How do I find my points balance?
    Your points balance will be displayed at the top of every page. You can also review your points balance in the "My Account" section of the program website. You can access your PNC points account information by visiting the Rewards Center page in Online Banking.
  • How quickly will points be credited to my account?
    Points for qualifying purchases will generally be posted to your PNC points account within 90 days.
  • In my transaction history, I see the words "Original Purchase." What does that mean?
    Original Purchase means this is an item you have purchased that earns points in your PNC points account.
  • In my transaction history, I see the words "Original Credit (Return)." What does that mean?
    Original Credit (Return) indicates you made a qualifying purchase that you later returned. The points you earned when you purchased the item are subtracted from your PNC points account balance when your return of the item posts to your account.
  • I tried to make a purchase with my PNC points Visa or PNC Flex Visa credit card and it was rejected.
    PNC determines whether your card will be accepted when you use it to make a purchase, and your participation in PNC points does not affect card acceptance. Contact us at the number shown on your monthly statement about the rejection of your card.
  • I've noticed a discrepancy in my PNC points Visa or PNC Flex Visa credit card account transactions and points earned.
    It may take up to 90 days for some of your points earned from certain qualifying purchases to be posted to your PNC points account. This discrepancy may also occur if some of your Visa purchases were not qualifying purchases.
  • Is it possible to have a negative points balance?
    Yes. Returns, credits or charge backs on your PNC points Visa or PNC Flex Visa credit card account will be posted to your PNC points account as negative points. This may cause a negative points balance in your PNC points account until you earn additional points to bring your balance above zero.
  • Do my points ever expire?
    Unredeemed points expire at the end of the 48th month after the month in which they were posted to your PNC points account. Since you may not be provided with notice of expiration of points, you should check your PNC points account periodically to monitor your points.
  • Why were my points forfeited? How can I get them back?
    You will forfeit all of your points in your PNC points account if your underlying PNC points Visa or PNC Flex Visa credit card is closed by you or us for any reason, or your participation in PNC points is terminated by you or us for any reason.
    Once the points are forfeited, you cannot get them back, even if your underlying PNC points Visa or PNC Flex Visa credit card is reinstated or you re-enroll in PNC points. You will not be provided any notice of forfeiture of points in your PNC points account.
Use Points
  • How do I use my points?
    You can use your program points for rewards either online, or by phone at 1-855-762-7937 (1-855-PNC-RWDS). Using points for rewards is similar to shopping online – you just use points to "pay" for your reward. Just select the reward you'd like, place it in your online shopping cart and follow the easy instructions to finalize your order. If you use the telephone system to redeem your points, you'll need to know the reward number (available in the catalog) to complete your order.
  • How do I use my points?
    You can use your points for rewards either online, or by phone at 1-855-762-7937 (1-855-PNC-RWDS). Using points for rewards is similar to shopping online – you just use points to "pay" for your reward. Just select the reward you'd like, place it in your online shopping cart and follow the easy instructions to finalize your order. If you use the telephone system to redeem your points, you'll need to know the reward number (available in the catalog) to complete your order.
  • When can I start using points?
    You can start redeeming the points accrued to your PNC points account as soon as they are posted to your account.
  • How can I earn rewards faster?
    Make sure you sign for your qualifying purchases when you make purchases at the point of sale with your participating Visa card. If you are shopping online, always choose your enrolled Visa card as your payment method to earn points for qualifying purchases.
    You can also earn points when you activate and redeem your PNC Purchase Payback offers on the Rewards Center page in Online Banking.
  • What is the minimum number of points needed to redeem for a reward?
    PNC points offers a wide range of rewards, starting as low as 700 points.
  • How long does it take to receive a reward?
    Generally, rewards will be sent to you within four weeks of placing your rewards order.
    Digital rewards will be available as soon as you have entered the redemption PIN code on the merchant's website and any other confirmation information required by the merchant.
  • Is the cash value award a statement credit or an actual gift card?
    The cash value award is a statement credit to the Visa card. If you have not received your cash value award within two billing cycles or have additional questions about the cash value award, please contact us.
  • Do reward certificates/gift cards expire?
    Expiration dates vary depending on the merchant, so please refer to the certificate/gift card usage terms provided in the catalog or on or with the certificate/gift card you receive.
  • Can rewards lost or stolen be replaced?
    No, we cannot replace lost or stolen rewards.
  • Can rewards be shipped to foreign countries?
    PNC points only ships rewards within the United States and to APO/FPO addresses. Rewards are not shipped to U.S. territories such as American Samoa, Guam, Mariana Islands, Puerto Rico and the U.S. Virgin Islands.
  • Can I send rewards to an address other than my billing address?
    Yes, in most cases, you can enter the recipient address in the shipping area when you are ready to check out. Rewards cannot be shipped to an address outside the United States that is not an APO/FPO address or to U.S. territories such as American Samoa, Guam, Mariana Islands, Puerto Rico or the U.S. Virgin Islands. If you have selected the cash value award, you cannot send the award to another recipient, since the award is processed as a statement credit to the participating Visa card that was used to log in and place the award order.
  • Will I be charged any shipping and handling charges for merchandise and gift cards?
    No, we do not charge shipping or handling fees for standard delivery of merchandise and gift cards.
  • What happens if a reward I've ordered is out of stock?
    Although rare, occasionally rewards will be out of stock. You will be sent a back order notification by mail that will include an estimated ship date. Generally, your rewards order will be sent to you within four to six weeks of placing your rewards order, or shipped as soon as the reward is back in stock.
  • Can I return or exchange my reward?
    No, rewards cannot be returned or exchanged. However, merchandise rewards can be returned to us if they are damaged and you return them within 10 days of your receipt of the reward. Please contact us for return shipping instructions. Certificates/gift cards/digital rewards and other non-merchandise rewards cannot be returned or exchanged.
Link Cards
  • What is linking?
    Linking makes PNC points even more rewarding by offering you an opportunity to earn rewards faster. It works like this: when two or more PNC points participating Visa cards are "linked" to one points account, all linked cards earn points in one place for qualifying purchases – and that can help you earn rewards faster. Interested? Request to link your account now.
  • Why should I request linking?
    Linking is another way PNC points lets you benefit from the qualifying purchases you're already making. By "pooling" points in one PNC points account, you can redeem rewards more often. Linking is simple and, once established, requires no extra time or effort.
  • How do I link my Visa cards?
    You can submit a request for linking here. The first step to link cards is to enter the card number(s) (up to five per day) that you would like to link to your enrolled card. We will review your request and, if your request is approved, you will receive a confirmation message in your Messages Inbox on the program website. Additionally, you will be notified by email within 30 calendar days of the submission of your request if you have provided your email address in your Profile. Remember, all cards must be PNC points participating Visa cards. Please also note, once you have made a linking request (up to five cards per day), you must wait 24 hours before submitting another request to link or a request to unlink cards.
  • Can I link my business and personal accounts to accumulate points?
    Yes, business and personal accounts can be linked into one points account to earn rewards even faster.
  • What is a "primary" and "secondary" card?
    The "primary" card in a linked relationship is the card that requested the linking, unless otherwise determined by the issuer. Any cards linked to that "primary" card are all "secondary" cards. All linked cards earn points for qualifying purchases in the combined PNC points account. Only the primary cardholder is able to redeem all points in that account. By linking your card, only the primary cardholder is able to view the qualifying purchases, points, redemptions and other activity in the points account.
  • Who can earn and redeem points in a linked relationship?
    All cardholders that have been linked earn points in one PNC points account. Only the primary cardholder is able to redeem all points in that account. Secondary cardholders cannot redeem points.
  • What happens to the points earned when cards are linked?
    All cards in a linked relationship have the points earned from qualifying purchases combined into one PNC points account.
  • I requested a link, but it didn't happen. Why?
    You may link any eligible card that belongs to your household. Generally, we may consider a card as belonging to your household and eligible to link if: Either the name or address matches the name or address associated with your PNC points account; or you and the other cardholder are both signers on any PNC checking account, savings account, or CD. We will decide whether any card is part of your household and eligible to link to your PNC points account. Each card, whether it belongs to you or to your household, may be linked to only one PNC points account.

    If we decline your requested linking, you will see a message in your Messages Inbox on this website when you access your PNC points account informing you that your requested linking has not been approved. An email will also be sent if you have provided an email address in your Profile.

  • How do I "unlink" my cards?
    To unlink cards, click here.
  • How many cards can I unlink?
    You may submit a request to unlink up to five cards each day. Please note, once you have made a request to unlink, you must wait 24 hours before submitting another request to unlink or a request to link cards.
  • What happens to the points when cards are unlinked?
    It depends. Any unused points may go with the unlinked card, may stay in the linked account and be used by the linked relationship cards, or may be allocated to the primary cardholder's points account. Any points earned by each card after it is unlinked will earn points in its own PNC points account.
  • Can I re-link cards after I make a request to unlink them?
    You may only re-link cards after the initial request to unlink has been processed. Please note, once you have made a request to unlink cards, you may have to wait up to 30 days for the initial unlinking request to be processed. To re-link cards, click here.
  • What happens to my existing linking arrangement when I receive a replacement Visa card?
    Your existing linking relationship will remain intact.
  • What happens to points that are already in a PNC points account that is linked as a secondary card?
    When a secondary card is linked, the points that were previously in the PNC points account of the secondary cardholder become pooled with the points with other cards in the linked relationship.
  • Do all cards have to be issued in the same name in order to be linked?
    You may link any eligible card that belongs to your household. Generally, we may consider a card as belonging to your household and eligible to link if: Either the name or address matches the name or address associated with your PNC points account; or you and the other cardholder are both signers on any PNC checking account, savings account, or CD.
  • Can the primary card submit a linking request for secondary cards that are not yet enrolled in PNC points?
    Yes. If the link request is approved, we will enroll the secondary card. To link a card, please click here .
  • Can my issuer link my Visa card to another Visa card without receiving a request from me for linking?
    At this time, PNC will not link your Visa card to another Visa card without receiving a request from you.
Account Activity
  • How can I access my PNC points account information?
    You can access your PNC points account information by visiting the Rewards Center page in Online Banking or by logging into this website using your Username and password for your PNC points account. You can also access your PNC points account information by logging in to the PNC points automated telephone system at 1-855-762-7937 (1-855-PNC-RWDS) using your PNC points Visa or PNC Flex Visa credit card, statement ZIP code and last 4 digits of your phone number.
  • What do I do if I forgot my password?
    If you have forgotten your password, go to Forgot Password for instructions or contact us.
Auto Redemption
  • What is PNC points auto redemption?
    Auto redemption allows you to select a reward from the Auto Redemption category that will be automatically redeemed for you each time your PNC points account has reached the number of points required to redeem that particular reward.
  • What is PNC points auto redemption?
    Auto redemption allows you to select a reward from the auto redemption category, which will be automatically redeemed for you each time your PNC points account has reached the number of points required to redeem that particular reward.

    For example, let's assume you select a reward that can be redeemed for 11,500 points as your auto redemption reward. An email confirming your auto redemption reward selection will be sent to you at the email address appearing in the "My Profile" section of your PNC points account on the website.

    When your points balance reaches 11,500 points, a redemption order for your selected reward will be automatically placed on your behalf. The 11,500 points will be deducted from your PNC points account at the time this auto redemption reward order is placed on your behalf. Once the auto redemption reward order has been placed, an order confirmation message will be sent to you at the email address appearing in the "My Profile" section of your PNC points account on the website.

    Your selected reward will be provided to you in the same manner and subject to the same terms and conditions as if you had yourself placed the redemption order.

  • How do I manage my auto redemption preferences?
    Go to "My Account" and click on the "Auto Redemptions" link where you will be able to create, view, or cancel your auto redemption reward selection. When you make an auto redemption reward selection, please also make sure that a current email address appears in the "My Profile" section of your PNC points account on the website or contact us for assistance.
  • What PNC points rewards can I select for auto redemption?
    Please click here to browse rewards available for auto redemption.

    You may only select one PNC points reward at a time for auto redemption. However, you may cancel or change your auto redemption reward selection at any time before an auto redemption order for that reward has been placed on your behalf by going to the "Auto Redemption" section of the PNC points website, or you can contact us.

  • Which PNC points rewards can I select for auto redemption?
    Please click here to browse rewards available for auto redemption.
  • When will I receive my PNC points auto redemption reward?
    Auto redemption rewards will be provided to you in the same manner and under the same terms and conditions as if you had placed the redemption order yourself. Generally, rewards will be sent to you within four weeks of placing your rewards order.
    When selecting a reward for auto redemption, please confirm your email address appearing in the "My Profile" section of your PNC points account on the website is up to date to help ensure delivery of information about your auto redemption reward. As soon as you have reached the PNC points requirements for the reward, a redemption order will automatically be placed on your behalf and an order confirmation email will be sent to you.
  • What if my points balance is enough to redeem for multiple rewards at the time I select a reward for auto redemption?
    At the time you select a reward for auto redemption, if your points balance is enough to redeem for more than one of your selected auto redemption rewards, an auto redemption reward order will be placed on your behalf each day following selection of your auto redemption reward, until your points balance is no longer enough to redeem for that auto redemption reward.
    For example, if you have a points balance of 20,000 points and you select for auto redemption a reward that can be redeemed for 5,000 points, a reward order for your selected reward will be placed on your behalf on each of four (4) consecutive days starting on the day you set up your auto redemption selection.
    To avoid multiple redemptions, you must promptly cancel your auto redemption reward selection before a subsequent auto redemption order for that reward has been placed on your behalf by going to the "Auto Redemption Rewards" section of the PNC points website, or contact us. Auto redemption rewards are subject to the same return terms and conditions as if you had placed the reward order yourself. For additional details, please review Terms and Conditions.
  • When will my auto redemption orders be placed if I earn enough points on one day for redemption of multiple auto redemption rewards?
    An auto redemption reward order for one reward per day will continue to be placed on your behalf until you no longer have enough points for your selected reward.
    To avoid multiple redemptions, you must promptly cancel your auto redemption reward selection before the next auto redemption order for that reward has been placed on your behalf by going to the "Auto Redemption" section of the PNC points website or you can contact us. Auto redemption rewards are subject to the same return terms and conditions as if you had placed the reward order yourself. For additional details, please review Terms and Conditions.
BEST BUY MERCHANDISE
  • What is the Best Buy merchandise in the PNC points catalog?
    Your points can now be redeemed for select merchandise from Best Buy.
  • Why can’t I choose from all Best Buy merchandise?
    At this time PNC points has partnered with Best Buy to allow you to redeem your points for selected merchandise only.
  • Where are Best Buy catalog items located on the website?
    Please click here to browse Best Buy merchandise.
  • How do I redeem?
    Points can be redeemed to purchase Best Buy merchandise through the PNC points website. Once you have placed your order, you will receive an email confirming your order. The email will be sent to the email address you provided when placing the redemption order.
  • How are Best Buy reward items fulfilled?
    Fulfillment of your redemption is provided by Best Buy. Best Buy will ship the item you redeemed to your enrolled PNC points - card ‘ship to’ address or the address you provided online when placing the order. Items ordered online may be picked up 'in-store' where available.
  • Can Best Buy items be returned or exchanged?
    PNC points Program rules apply to all returns and exchanges. Rewards cannot be returned or exchanged. However, merchandise rewards can be returned to us if they are damaged and you return them within 10 days of your receipt of the reward. Please see the program rules for more details or contact us for return shipping instructions.
  • How will I know the Best Buy merchandise I ordered is ready to pick up at the store?
    You can access your PNC points account by visiting the Rewards Center page in Online Banking or by logging into this website using your Username and password for your PNC points account and click on the My Account link and then select Order History.

    When your order status shows as “Waiting for customer pickup”, then your order is ready for pickup.

    Remember to take a state issued photo ID and the Best Buy order number that appears on your order confirmation email before you head out to the store.
PNC points Deal of the Week
  • What is the PNC points Deal of the Week?
    For one day during the week, (currently Wednesday), PNC points will offer one specified reward for a lesser number of points than is otherwise required to redeem that reward as listed in the PNC points catalog. To take advantage of this offer, the redemption order for that reward must be placed on the day of the Deal of the Week offer (currently Wednesday), between the hours of 12:01 a.m. and 11:59 p.m. CST. Other than the lesser number of points required to redeem the reward, all other restrictions and PNC points and reward Terms and Conditions apply to the Deal of the Week reward redemption.
  • Who is eligible to redeem a PNC points Deal of the Week?
    Any cardholder enrolled in PNC points with an account status allowed to redeem points for rewards and with sufficient points is eligible to redeem a PNC points Deal of the Week reward.
  • Where do I find out about the PNC points Deal of the Week?
    The current Deal of the Week reward offer will be viewable on the PNC points website one day during the week (currently Wednesday) by cardholders participating in PNC points and who are in account statuses allowed to redeem points for rewards.

    Cardholders eligible to redeem points for a PNC points Deal of the Week reward also will be presented with a message on the PNC points website once they have logged in to their PNC points account letting them know a Deal of the Week is available.

    Cardholders also can receive an email about each Deal of the Week. Just make sure to opt-in to receive promotional PNC points emails on the My Communications page and provide your current email address.

  • Do I receive an order confirmation for a Deal of the Week reward?
    Yes, once the redemption order has been successfully placed for a Deal of the Week reward, an order confirmation email will be sent to you at your PNC points "My Messages" inbox and to the email address you provided during redemption.
  • Is there any limit to the number of Deal of the Week rewards I can redeem?
    Yes, only one Deal of the Week reward may be redeemed per PNC points participating Visa card account each week. However, a Deal of the Week offer may be withdrawn at any time without notice.
  • Why are redemption quantities limited to only one Deal of the Week reward per PNC points participating Visa card account per week?
    Deal of the Week reward supplies are limited. In the event redemption orders for a Deal of the Week reward exceed available supplies, the Deal of the Week reward redemption orders will be fulfilled in the order in which they were received, until available reward supplies are exhausted.
  • The Deal of the Week reward was substituted for a different reward; why did this happen?
    Deal of the Week reward redemption orders are fulfilled in the order in which they are received. If Deal of the Week reward supplies are exhausted before the redemption period ends and the redemption orders will not be placed on back order, we may fulfill the remaining redemption orders for that Deal of the Week reward with a substitute reward that is similar to the Deal of the Week reward. If the cardholder is not satisfied with the substitute reward for any reason, they may return it within 90 days and have the points returned to their PNC points account balance. To return a substitute Deal of the Week reward, contact us.
  • What happens if a redeemed Deal of the Week reward is on back order?
    Cardholders will be notified by U.S. mail if a Deal of the Week reward is on back order. If there is a current email address in the cardholder’s "My Profile" section of the PNC points account, an email notification will also be sent to that email address. Notification also will be provided in the "My Messages" section of the cardholder’s PNC points account. Additionally, after logging in to the PNC points account, cardholders can click on the Order Status link under My Account to check the status of a reward redemption. If a reward the cardholder has ordered is on back order, the cardholder has the option of canceling the order and having the points for the reward returned to their PNC points account. To cancel an order, contact us.
  • Will the Deal of the Week reward still be at the lower point value if it is fulfilled as a back order?
    Yes, back ordered Deal of the Week rewards will be fulfilled at the lower Deal of the Week point value.
  • Are Deal of the Week rewards returnable?
    The same rules and restrictions regarding returned and damaged rewards apply to Deal of the Week rewards. Please refer to the PNC points Terms and Conditions for additional information.
  • Why can’t I redeem the Deal of the Week reward offer on a day other than Wednesday?
    The Deal of the Week is a special limited-time offer for eligible PNC points cardholders. To take advantage of this offer, the redemption order for the Deal of the Week reward must be placed on the day of the Deal of the Week (currently Wednesday) between the hours of 12:01 a.m. and 11:59 p.m. CST. Other than the lesser number of points required on the day of the offer to redeem the reward, all other restrictions and PNC points and reward Terms and Conditions apply to the Deal of the Week reward redemption.
Wish List
  • What is a Wish List?
    Rewards that you are interested in redeeming for in the future can be added to and saved in the Wish List. Rewards can be added and removed from the Wish List at any time – up to a maximum of 25 rewards at one time.
  • How can I access my Wish List?
    The Wish List can be found by clicking the "Wish List" link on the PNC points Home Page after logging in to the website. Rewards can be added to the Wish List by clicking the button labeled "Add to Wish List" on the reward detail page; a maximum of 25 rewards can be kept on a Wish List at any one time.
  • What happens if a reward on my Wish List is no longer available?
    If a reward on your Wish List is discontinued or substituted, the reward will be automatically removed from your Wish List. A message will be sent to you, which will appear in your Messages Inbox on the "My Account" section of the PNC points website, letting you know this has occurred.
  • What can I do with the Wish List?
    Rewards that cardholders are interested in redeeming for in the future can be added and saved in the Wish List. Cardholders can also redeem rewards from the Wish List by clicking the Add to Cart button. Rewards can be added and removed from the Wish List at any time – up to a maximum of 25 rewards at one time.
  • How do I use the PNC points Wish List?
    The PNC points Wish List can be found by clicking the Wish List link on the PNC points Home Page after logging in to the PNC points website. Rewards can be added to the Wish List by clicking the button labeled "Add to Wish List" on the reward detail page; a maximum of 25 rewards can be kept on a Wish List at any one time.
  • Can Deal of the Week rewards be added to the Wish List?
    No, Deal of the Week rewards cannot be added to the Wish List. To take advantage of the Deal of the Week offer, the redemption order for that reward must be placed on the day of the Deal of the Week offer.
  • Can Auto Redemption rewards be added to the Wish List?
    No, Auto Redemption preferences cannot be added to the Wish List.
  • What happens if a Deal of the Week reward is on my Wish List?
    If a reward on your Wish List becomes a Deal of the Week reward, you will be able to redeem the reward at the lower Deal of the Week point amount only on the particular day (currently Wednesday) between 12:01 a.m. and 11:59 p.m. CST that the reward is the Deal of the Week reward. On that day, you will be able to view the original point amount required to redeem the reward and the lower Deal of the Week point amount required to redeem the Deal of the Week reward. The point amount required for redemption will revert to the original point amount once the Deal of the Week promotion for that reward has ended.
  • What happens if a reward on my Wish List is discontinued or substituted?
    If a reward on your Wish List is discontinued or substituted, the reward will be automatically removed from your Wish List. A message will be sent to you, which will appear in your "My Messages" inbox on the "My Account" section of the PNC points website, letting you know this has occurred.
Digital & eGift Cards
  • What are digital rewards?
    Digital rewards are virtual goods and services; for example, electronic books or subscriptions to movie services that are delivered directly from merchants to you online.
  • Where are digital rewards located on the website?
    Please click here to browse digital rewards.
  • How are digital rewards redeemed?
    Digital rewards can be redeemed online through the PNC points website or you can contact us. Once you have placed your order, you will then receive an email confirming your order and a second email with a PIN code and redemption instructions. These emails will be sent to the email address you provided when placing the redemption order. A copy of these emails also will be available in your Messages Inbox in your PNC points Account Profile.
  • How are digital rewards fulfilled?
    You will receive an email directing you to the merchant's website where you will be prompted to enter the PIN code you received by email to redeem the digital reward and provide any other information required by the applicable merchant providing the digital reward.
  • How are digital rewards delivered?
    You will receive an email directing you to the merchant's website where you will be prompted to enter the PIN code you received by email to redeem the digital reward and provide any other information required by the applicable merchant providing the digital reward.
  • Where can I find the PIN and redemption instructions I will need to fulfill my digital reward?
    You will receive an order confirmation email notifying you that your rewards order is complete. A second email will be sent for digital reward orders, and will contain the PIN code and redemption instructions. Both emails will be delivered to the email address you provided during the redemption order process, and a copy of these emails also will be saved in your Messages Inbox in your PNC points Account Profile.
  • When will my digital rewards be delivered?
    As soon as you have entered the redemption PIN code on the merchant's website and any other confirmation information required by the merchant, the digital reward will be available.
  • What happens if I lose my redemption PIN code?
    If you lose the email with the redemption instructions and associated PIN code, check your Messages Inbox in your rewards program Account Profile for a copy of the email or contact us.
  • What happens if my redemption PIN code is stolen?
    Please contact us immediately if your redemption PIN code is lost or stolen.
  • What happens if my redemption PIN code does not work?
    If the redemption PIN code provided does not work, please contact us.
  • Can digital rewards be returned or exchanged?
    No, digital rewards cannot be returned or exchanged.
  • eGift Cards
    • What are eGift Cards?
      eGift Cards are dollar value gift cards that you can use online or at a merchant’s physical location. eGift Cards are available to you online only through a link sent in your redemption email.
    • Where are eGift Cards located on the website?
      Please click here to browse eGift Cards.
    • How are eGift Cards redeemed?
      eGift Cards can be redeemed online through the program website or you can contact us. Once you have placed your order, you will then receive an email confirming your order and a second email with a PIN, gift code and redemption instructions. These emails will be sent to the email address you provided when placing the redemption order.

      A copy of these emails also will be available in your Messages Inbox in your rewards program Account Profile.
    • How are eGift Cards fulfilled?
      You will receive an email directing you to the website where you will be able to view and print the eGift Card. You can redeem your eGift Card on the merchant’s website, or, alternatively, you can print the eGift Card and redeem at the merchants physical location.
    • Do I need a special printer to print the eGift Card?
      No, most standard office and household printers are equipped to print eGift Cards and you do not need to print in color. The most important thing is that the numbers on the eGift Card are clear. If it is not, you may need to install a new ink cartridge.
    • Can eGift Cards be sent to a mobile phone?
      Some eGift Cards have the option to be sent to a mobile phone. If this is available for your selected eGift Card you will see the instructions on the eGift Card web page. Additional merchant Terms and Conditions for use of eGift Cards on mobile devices may apply.
    • Does the eGift Card expire?
      Please read the Terms and Conditions found on your eGift Card for specific information regarding expiration.
    • Where can I find the PIN, gift code and redemption instructions I will need to use my eGift Card?
      You will receive an order confirmation email notifying you that your rewards order is complete. A second email will be sent for eGift Card orders, and will contain redemption instructions. You will be provided a link in the Redemption Instruction email that will allow you to retrieve and print your eGift Card.

      Both emails will be delivered to the email address you provided during the redemption order process, and a copy of these emails also will be saved in your Messages Inbox in your rewards program Account Profile.
    • What if I don’t use the full dollar value of the eGift Card?
      If you use less than the full dollar value of the eGift Card the remaining balance will remain on the eGift Card for future use. To check your available balance, follow the directions on your eGift Card or go to the merchant’s website. Please read the merchant Terms and Conditions for additional information.
    • What happens if I lose my redemption PIN and gift code?
      Your eGift Card has cash value and should be safeguarded as such. You may want to print a copy and also save the redemption email in a separate folder on your computer.

      If you do lose the email with the redemption instructions and associated PIN and gift code, you can also check your Messages Inbox in your rewards program Account Profile for a copy of the email or contact us.
    • What happens if my redemption PIN and gift code are stolen?
      Please contact us immediately if your redemption PIN and gift code is lost or stolen.
    • What happens if my redemption PIN and gift code do not work?
      If the redemption PIN and gift code provided does not work, please contact us.
    • Can eGift Cards be returned or exchanged?
      No, eGift Card rewards cannot be returned or exchanged.
Rewards
Canceling Program Participation
Communications
Security and Data Use
GENERAL TRAVEL INFORMATION
FLIGHTS
FLIGHTS - FULL POINTS
  • How do I redeem my points for an airline ticket?
    Click on "Flights" in the Travel Booking section of the PNC points website. Within the Full Points section, choose the reward applicable to your destination and complete the search criteria for your itinerary. Once flight options are displayed, select those you want and complete the booking.
  • How many points are required for an airline ticket?
    The number of points required depends on your destination and is displayed underneath each reward.
  • Aren't tickets always "at no cost" if I meet all of the rules?
    No. Each airline and each flight has a limited number of seats in their inventory that meet the program requirements. If you are unable to find the flight that you want, please contact us for additional options using the Dollars Off reward. There is a $24.50 non-refundable cardholder redemption fee per airline ticket for any Dollars Off reward redeemed. The redemption fee(s) are payable at the time of redemption, and can be paid with your enrolled card or other credit, debit or prepaid card.
  • Can I use my points for a business or first-class ticket?
    Yes, you can choose the Business/First-Class reward offered in the Full Points program, if there are Business/First-Class tickets available for your itinerary. There is a $40.00 non-refundable cardholder redemption fee per airline ticket for a Business/First-Class reward. The redemption fee(s) are payable at the time of redemption, and can be paid with your enrolled card or another credit, debit or prepaid card.
  • Which airlines participate in the PNC points?
    All major, scheduled domestic and international airlines participate in the program. Please visit the "Travel Booking" section of the PNC points website; click on the "Flights" tab for a complete list of airlines.
  • Can I request a specific airline when I use points only?
    We will search for and offer you ticket availability on your preferred airline - if it is available - or if it is not, the best available alternative airline.
  • Does international travel always need to originate in the U.S.?
    Yes, travel must originate in the U.S. for the Full Point rewards. However, you may redeem points with the Dollars Off reward and receive a credit of $250.00 or $750.00 toward the itinerary of your choice. If the airfare is under the $250.00 or $750.00 credit, then you have a paid-for ticket but the balance of the credit is forfeited. If the amount of the ticket is over the $250.00 or $750.00 credit, we will charge the difference to the card you provide.
FLIGHTS - DOLLARS OFF
FLIGHT INFORMATION
  • I've already purchased my ticket. Can I apply the points retroactively?
    No. Points may only be redeemed at the time of reward redemption.
  • If I don't have enough points for all the tickets I need, can I buy (purchase) additional tickets?
    Yes, you can buy additional tickets. Any tickets that are purchased, including those in conjunction with a reward redemption, will incur a $10.00 non-refundable processing fee per ticket when booked online; $25.00 non-refundable fee per ticket when booked over the phone. Processing fees are payable at the time of purchase. There will be two (2) charges made to your card; one charge will be for the amount of the airline ticket and the second charge will be the per ticket purchased processing fee. The sum of the two charges will equal the total price quoted.
  • Can I pay for my baggage fee(s) with points?
    No. Baggage fees must be paid directly to the airline.
  • I have questions about a "schedule change" notice I received.
    The airlines may periodically change a departure time, arrival time or a flight number. If we receive a change to your itinerary we may pass it along to you; however, you must always check with the airline for the most up-to-date flight information. If there is a schedule change of more than five (5) minutes, or if the new flight does not connect with your next flight, we will call you to discuss the impact the change may have on your travel plans. For specific information, contact us.
  • I need seat assignments for my flights but I do not see them noted on my itinerary. Do I have seats?
    Some flights may have pre-assigned the seat allotment OR the airline does not pre-assign seats. Your seat assignments, or a notation regarding their availability, should be written on your ticketed itinerary. If you do not see either of these notations on your itinerary, please call the airline directly or contact us.
  • What if I want to select a specific seat?
    When offered by the airline, you will have the option to select a specific seat during the booking process. On Step Three of the process, you will see a link called "Please Request Seats by Clicking Here." This will allow you to select specific seats from a seat map offered by the airline for each segment of your itinerary. We will forward your seating request to the airlines, but we cannot guarantee that your request will be honored.
  • Will I receive a ticket in the mail?
    All tickets will be issued electronically if possible – there are some airlines that do not offer electronic ticketing, thereby requiring the issuance of paper tickets. A delivery charge of $15.00 for 2-day Federal Express will apply, reflected as "Shipping Fee," and is included in the Total presented to you during the booking process. For those airlines that issue all tickets electronically, and issuance of a paper ticket is requested by the cardholder, such request is subject to the airline's rules and processing fees. A delivery charge of $15.00 for 2-day Federal Express will also apply, reflected as "Shipping Fee," and is included in the Total presented to you during the booking process.
  • Can I use my points to upgrade?
    Unfortunately, no, your points may only be used toward the purchase of airline tickets, not for upgrades.
  • Are there cancelation or change fees on airline tickets?
    Itinerary changes, if permitted by the airline, will have a $25.00 service fee charged by the PNC points contracted Travel Rewards provider, Montrose Travel. Itinerary changes may also have change fee(s) imposed by the airline. The airline change fee(s), of up to $300.00 USD, will vary by market, carrier and specific fare rule. There may also be a fare differential, which must be paid at the time the change is made.
  • Do you offer any insurance for cancelation or trip interruption?
    Yes. We offer many different types of travel insurance. Certain types of travel insurance that we offer will not only cover the cost of your trip, but also will cover lost or damaged baggage, trip delays, emergency medical and dental and more. Please contact us for a quick quote.
  • How much time do I have to rebook after canceling an air reservation?
    All airlines have different rules. For specific details regarding your ticketed itinerary and to cancel or change your reservation, please contact us. Typically, however, ticketed reservations need to be changed or canceled prior to your departure flight. Typically, the value of a canceled ticket is good for one year.
  • I am not ready to book, but can I still check for availability?
    Our online booking engine allows you to search flights and availability, but please keep in mind that airfares and availability may change up to four times daily. We definitely don't want you to be disappointed when you log in or call and the flights and/or dates you want are no longer available. Please contact us when your travel dates and destination are firm.
FLIGHT INFORMATION
  • How do I redeem my points for an airline ticket?
    You can book your airline ticket with points online or by contacting us.
  • I've already purchased my ticket. Can I apply the points retroactively?
    No. Points may only be redeemed at the time of reward redemption.
  • If I don't have enough points for all the tickets I need, can I buy (purchase) additional tickets?
    Yes, you can buy additional tickets. Any tickets that are purchased, including those in conjunction with a reward redemption, will incur a $10.00 non-refundable processing fee per ticket when booked online; $25.00 non-refundable fee per ticket when booked over the phone. Processing fees are payable at the time of purchase. There will be two (2) charges made to your card; one charge will be for the amount of the airline ticket and the second charge will be the per ticket purchased processing fee. The sum of the two charges will equal the total price quoted.
  • Can I pay for my baggage fee(s) with points?
    No. Baggage fees must be paid directly to the airline.
  • I have questions about a "schedule change" notice I received.
    The airlines may periodically change a departure time, arrival time or a flight number. If we receive a change to your itinerary we may pass it along to you; however, you must always check with the airline for the most up-to-date flight information. If there is a schedule change of more than five (5) minutes, or if the new flight does not connect with your next flight, we will call you to discuss the impact the change may have on your travel plans. For specific information, contact us.
  • I need seat assignments for my flights but I do not see them noted on my itinerary. Do I have seats?
    Some flights may have pre-assigned the seat allotment OR the airline does not pre-assign seats. Your seat assignments, or a notation regarding their availability, should be written on your ticketed itinerary. If you do not see either of these notations on your itinerary, please call the airline directly or contact us.
  • What if I want to select a specific seat?
    When offered by the airline, you will have the option to select a specific seat during the booking process. On Step Three of the process, you will see a link called "Please Request Seats by Clicking Here." This will allow you to select specific seats from a seat map offered by the airline for each segment of your itinerary. We will forward your seating request to the airlines, but we cannot guarantee that your request will be honored.
  • Will I receive a ticket in the mail?
    All tickets will be issued electronically if possible – there are some airlines that do not offer electronic ticketing, thereby requiring the issuance of paper tickets. A delivery charge of $15.00 for 2-day Federal Express will apply, reflected as "Shipping Fee," and is included in the Total presented to you during the booking process. For those airlines that issue all tickets electronically, and issuance of a paper ticket is requested by the cardholder, such request is subject to the airline's rules and processing fees. A delivery charge of $15.00 for 2-day Federal Express will also apply, reflected as "Shipping Fee," and is included in the Total presented to you during the booking process.
  • Can I use my points to upgrade?
    Unfortunately, no, your points may only be used toward the purchase of airline tickets, not for upgrades.
  • Are there cancelation or change fees on airline tickets?
    Itinerary changes, if permitted by the airline, will have a $25.00 service fee charged by the PNC points contracted Travel Rewards provider, Montrose Travel. Itinerary changes may also have change fee(s) imposed by the airline. The airline change fee(s), of up to $300.00 USD, will vary by market, carrier and specific fare rule. There may also be a fare differential, which must be paid at the time the change is made.
  • Do you offer any insurance for cancelation or trip interruption?
    Yes. We offer many different types of travel insurance. Certain types of travel insurance that we offer will not only cover the cost of your trip, but also will cover lost or damaged baggage, trip delays, emergency medical and dental and more. Please contact us for a quick quote.
  • How much time do I have to rebook after canceling an air reservation?
    All airlines have different rules. For specific details regarding your ticketed itinerary and to cancel or change your reservation, please contact us. Typically, however, ticketed reservations need to be changed or canceled prior to your departure flight. Typically, the value of a canceled ticket is good for one year.
  • I am not ready to book, but can I still check for availability?
    Our online booking engine allows you to search flights and availability, but please keep in mind that airfares and availability may change up to four times daily. We definitely don't want you to be disappointed when you log in or call and the flights and/or dates you want are no longer available. Please contact us when your travel dates and destination are firm.
CAR RENTALS
CAR RENTALS - CERTIFICATES
  • What costs of the rental are covered by the car certificate?
    Car certificates are prorated against the base rate of the rental price, which does not include taxes (including GST), government-authorized or imposed surcharges, fuel, license recoupment/air recovery and concession recoupment fees or optional items.
  • How will I receive the car certificate I have redeemed points for?
    The Alamo and National certificates have value attached and the original document must be presented at the time you rent your car. The original reward paper certificate will be shipped to your cardholder billing address or the address you provided after redemption, and will include complete reservation instructions. To ensure proper delivery, your certificate will be delivered by U.S. Postal Service Priority Mail. There is no additional charge to you for this traceable service.

    Hertz rewards are electronic certificates delivered online, therefore a current, valid email address is required for PNC points to deliver the order confirmation email, which will include your electronic reward certificate(s) and complete reservation instructions. You will be asked for the email address you would like these emails delivered to when placing your redemption order.
  • Will I be able to use the car certificate as "partial payment" on a longer reservation?
    Yes, when you confirm the availability of the certificate for the number of days covered by the certificate, you may pay the difference with the rental car company for a longer reservation.
  • May I combine multiple certificates in the same rental period?
    Some Alamo and National certificates may be combined. Please visit the Car Rewards section of the PNC points website for all details. Certificates become void once redeemed.
  • If I don't have enough points for a car certificate, may I redeem the points I have and pay the difference?
    No, you must have the required number of points needed to order the desired reward prior to requesting the reward certificate.
  • Are all rental locations available?
    Airport locations are the primary locations that participate in the program. Please refer to the terms and conditions for the specific certificate you want to use to determine what locations are offered.
  • How long before the rental date should I redeem my points for a car certificate?
    Delivery takes a minimum of 2 business days for Alamo and National car certificates. Orders must be received by 3:00pm ET Monday-Friday to be processed for expedited delivery.
    Any expedited delivery orders received after 3:00pm ET or on Saturday or Sunday will be processed the following business day. All U.S. Postal Service Priority Mail Orders received are processed the following business day (M-F) for delivery.
HOTELS
  • How far in advance do I need to make my booking?
    Most hotels don't require an advance purchase, so if the hotel has a room available you can reserve a room through our site on the same day of your arrival.
  • What hotels participate in the program?
    More than 70,000 hotels worldwide, but search results will vary depending on availability for the dates you selected.
  • How far in advance can I make a hotel reservation?
    Most hotels can be booked up to 11 months in advance.
  • If I don't have enough points, can I make a partial redemption and pay the difference?
    Yes, using our "split pay" feature. Each travel reward requires a minimum number of points. Once you have enough points for the minimum redemption, you may pay the difference using your debit, credit or prepaid card.
  • What is "split pay" (use points and dollars)?
    The PNC points "split pay" feature allows you to redeem your travel reward with a combination of points and a debit, credit or prepaid card payment. You are required to use the minimum number of points, as specified by PNC points and, once the minimum point requirement has been met, the remaining cost of the travel reward can be paid for either with additional points or with a credit, debit or prepaid card payment. The travel reward can also be redeemed in full using only points.
  • Can I use a card other than the card I have participating in PNC points?
    Yes, you can use any debit, credit or prepaid card for a "split pay" reward redemption.
  • Why would I get the message "rooms are not available" when I do a hotel search?
    This message may appear when hotel room availability has changed. When you submit your reservation request, we double-check the hotel's reservation system to get updated availability. Occasionally, the hotel may no longer have rooms available for the dates you selected. If this happens, return to the Search Results list and choose another hotel or different dates.
  • How can I find a specific hotel by name?
    Enter your destination, check-in and check-out dates and number of rooms needed. When you receive your search results, go to the left-hand menu and filter your results by "Hotel Name." If you're having difficulty finding a specific property by name, try using fewer characters. Or you can contact us.
  • Can I make hotel reservations for someone else?
    Yes. Enter the guest's name in the "Who is Traveling" field and the reservation will be confirmed under their name.
  • How many rooms can I reserve at once, and how many people can stay in each?
    You can reserve up to four hotel rooms per reservation if they are the same room type. Each room can have a maximum of four people, at least one of who must be an adult. If you need to reserve different room types, you will need to book each room type separately.
  • Are there any charges if I bring extra guests?
    The point value you were quoted at the time of booking is determined by the number of people you entered on your reservation. If more people check in at the hotel than were originally reserved, the hotel may charge you additional fees per person at the time of check-in.
  • What is included in the cost of my hotel reservation?
    The room rate and taxes are included. However, the total shown DOES NOT include any applicable hotel service or resort fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges and surcharges upon check-out.
  • Do you offer any special discounts?
    While we don't offer special rates, such as for seniors, for military or government employees, or for bereavement travel, you may find that our special sales and promotional discounts are better. Look for hotels that display the "Hot Deals" icon to receive special limited-time offers.
  • Do I need to reconfirm my hotel booking before check-in?
    If you received your confirmation, it's not necessary to reconfirm your booking, but you may if you choose. Bring your driver's license or government-issued ID card and a form of payment (credit, debit or prepaid card or cash) for hotel incidental charges and a printed copy of your email confirmation to provide during hotel check-in.
  • Can I indicate special room requests or preferences, such as handicap accessible, connecting rooms, bed type, smoking type or early check-in?
    You may request a specific check-in time during the booking process, but it is a request and cannot be guaranteed. It is recommended that you confirm all special requests for specific needs directly with the hotel prior to your arrival.
  • I just made a booking and called the hotel to make a special request. They can't find my reservation. What should I do?
    Some hotels have a manual process whereby they enter specific reservation details (e.g., guest name and booking ID) into their reservation system at a later time. Your booking ID will not necessarily be the same as the hotel reservation number, but in most cases, the staff can easily locate your reservation by the guest's last name. If it has been less than 24 hours since you completed your reservation, it may help to let the hotel know that you recently made the reservation, but if you continue to have difficulties, please contact us.
  • What do I need to check in at the hotel?
    Although most hotels will use your last name to look up your reservation, you should print your confirmation email and present it, along with a government-issued photo ID and a valid credit card.
  • What is the standard arrival/check-in time?
    Most hotels allow for a 3pm check-in on the day of your arrival. Please check with your hotel for alternative check-in time.
  • Can I check out early from my hotel?
    Yes, but there will be no reimbursement, credit or refund for early check-out.
  • How do I find a pet-friendly hotel?
    To find pet-friendly hotels, enter your destination, check-in/check-out dates and number of rooms. On the search results page, go to the left-hand menu and "Filter My Hotel Results" by checking "Pets Allowed" box in the Amenities section. The search results will filter to show only hotels that allow pets. Individual hotel pet policies are likely to vary and additional fees may apply. Check with the hotel directly for their most current pet policy.
HOTELS - CERTIFICATES
CRUISES
  • How do I book a cruise with a cruiseline that is not available on the website?
    Although most do, not all cruiselines support the technology needed to use points for payment. Personal Vacation Planners are available to research the cruise of your choice, check availability, make your booking and apply your points toward the cost of any cruise. Please contact us for more details.
  • What happens after I book my cruise online?
    Once you book your cruise online, you will receive an email confirmation to verify the status of your booking. We will monitor your reservation all the way up to the day of your departure to ensure that you receive any pertinent communications (e.g. itinerary changes, online registration, printing of boarding passes and luggage tags, etc.).
  • What is online registration?
    Online registration is a process by which you provide the cruiseline with personal information (such as name, date of birth, Passport number, etc.) for each passenger via the cruiseline's secure website. The online registration process is not only a requirement of most cruiselines but also of the Department of Homeland Security.
  • What is included in the cost of my cruise reservation?
    This may vary per cruiseline, but in general, you can expect the following inclusions: stateroom or suite accommodations, ocean transportation, most meals onboard, some beverages onboard, most entertainment onboard, supervised kid's programs, entry to nightclubs, sports decks and activities, gym, pool and hot tubs.
  • How do I pay for onboard expenses/purchases?
    Most cruiselines require you to establish an onboard credit account that permits you to charge purchases to your stateroom. You will need to present a credit card, cash, or traveler's checks to open this account. This can be done during your online registration, the check-in process or at the designated sign-up area onboard the ship.
  • Do I need a Passport? What about Visas or any other travel documents?
    It is recommended that you always travel with a Passport. However, U.S. citizens who are taking a closed-loop cruise itinerary departing from the U.S. (e.g., the ship must leave from and return to the same U.S. port) will be permitted to board with a valid government-issued photo ID and a certified legal copy of a U.S. birth certificate. Any other itinerary will require a valid Passport, at minimum. Please consult the complete terms and conditions for more information.

    Visas and other travel documentation requirements vary by destination and change from time to time without prior notice. Passengers should check with the consulate of each country they will visit, or a Visa service to verify current regulations. It is the passenger's responsibility to have proper travel documentation and they should reconfirm Visa requirements with the consulate 14-30 days prior to the cruise. If you do not have the proper travel documents, you will be denied boarding by the cruiseline.
  • Does the name on my reservation need to match the name on my Passport?
    Yes. It is important that the name on your reservation be exactly as it is stated on your Passport or other official proof of nationality. If your name has changed since your document was issued (e.g., marriage or divorce), it is required that you update the document with the new name or provide an official supporting document (e.g., a state, county or province issued marriage license, divorce decree or legal name change document) of the name change. All documents must be the original or a notarized copy. Additionally, if you are using an identification (e.g., driver's license) and a citizenship document (e.g., birth certificate), then BOTH documents must match the name on your reservation. Otherwise, it may result in delay or possible denial of boarding.
  • Is there an age requirement to sail?
    Yes, and it differs by cruiseline. Most require that guests occupying their own stateroom are at least 21 years of age, but there may be exceptions for underage married couples (with proof of marriage). The age requirement policies are strictly enforced by the cruiselines, and passengers who do not meet the minimum requirement will not be permitted to board. If you have any questions regarding the minimum age to occupy a stateroom, please contact us.
  • What are international travel restrictions for children?
    Parents of minor children (under 18 years old) must carefully document legal custody prior to traveling.
    If a minor child is traveling with only one parent, the absent parent should provide a notarized letter of consent.
    If only one parent has legal custody, that parent should be prepared to provide such evidence to airlines and authorities (i.e., a copy of the sole custody document or death certificate of absent parent.)
    In cases in which a minor child is traveling alone or in someone else's company, both parents (and the sole, documented custodial parent) should provide a notarized letter of consent.
    If a child traveling has a different last name from the mother and/or father, the parents should be prepared to provide evidence to airlines and authorities, such as a birth certificate or adoption decree, to prove that they are indeed the parents.
  • Can I sail with my infant?
    The minimum age for sailing is 6 months, but there are exceptions such as Transatlantic, Hawaii and South American cruises, for which the minimum age is 12 months. Standard cruise fare applies to booking of a minor.
  • Can I travel while pregnant?
    Pregnancy is considered a medical condition, and some cruiselines require a medical certificate establishing the passenger's due date and fitness to travel. Additionally, each cruiseline has specific policies with regard to how far along in a pregnancy a passenger can be at time of embarkation, but in most cases, they will not accept passengers who are in their 24th week or beyond.
  • Will there be wheelchair accessibility? Do the cruise ships offer wheelchairs or do I need to bring my own?
    Wheelchair accessibility varies from ship to ship, however the newer and larger cruise ships are often more equipped for wheelchair-bound travelers. Cruiselines do not offer wheelchairs onboard, so you must either bring your own or contact us about your options for affordable wheelchair rentals while onboard.
  • Is it possible to book multiple and/or connecting rooms online?
    You can book only one stateroom at a time online. If you require special arrangements such as connecting or multiple rooms that are side by side, please contact us to handle these types of requests.
  • Can I make a last-minute cruise reservation?
    Depending on availability, in most cases you can book up to 48 hours in advance of the ship's departure. However, the closer you are to the departure date, the fewer staterooms there are to choose from. It is recommended that you book your cruise well in advance for the best pricing and location on the ship.
  • How far in advance can I make a cruise reservation?
    This depends on the cruiseline and the itinerary. Some may be available up to three years in advance, while others may be limited to 12 or 18 months prior to departure. Please contact us if you need more details on advance reservations for a specific sailing.
  • If I don't have enough points, can I make a partial redemption and pay the difference?
    Yes, using our "split pay" feature. Each travel reward requires a minimum number of points. Once you have enough points for the minimum point requirement, you may pay the difference using your debit, credit or prepaid card.
  • What if a specific rate I want (e.g., past guest, resident, senior, military etc.) is not offered online?
    Contact us to see if any of these or other special rates are available.
  • Can I make a cruise reservation for someone else?
    Yes, but the passenger names you enter during the booking process must be an exact match to the travel documents the passengers will present upon check-in. Otherwise, it may result in delay or possible denial of boarding.
  • Can additional passengers be added to a reservation?
    All rates are based on the present occupancy and availability. It may be possible to add an extra person, provided the room you booked can accommodate the additional capacity. Please keep in mind:
    Your present rate will not be protected and could possibly change.
    The person you are adding could pay a different rate as well.
    There may be change fees involved that must be paid with a card instead of points.
    In some cases, changes will not be permitted, particularly in the case where a cruise ship has reached its maximum passenger capacity.
  • What are the standard arrival/check-in times? When can I board the ship?
    This will vary. Please look for the embarkation time on your documents provided by the cruiseline for boarding.
  • Can I make a change or request an upgrade to my room when I check-in?
    This will be handled separately between you and the cruiseline and there may be extra costs involved.
  • Can I purchase cruiseline transfers or pre/post cruise hotel stays online?
    These options will vary by cruiseline and (when applicable) will be presented to you on the Options page within the "Cruiseline Options" section. When available, these options can be paid with points. If you find that these types of options are not offered online, please contact us for assistance.
  • What about gratuities? How does this work?
    A discretionary gratuity is established by each cruiseline. The gratuity varies and is charged per person per day (including children). When booking online, you may be presented the option to pre-pay these gratuities using points. If you elect not to pre-pay these gratuities, they will be automatically added to your shipboard account which you will not be able to pay using points. This gratuity will be shared among the staff that helps provide and support your cruise experience, including all wait staff, stateroom stewards, buffet stewards and housekeeping staff across the fleet.

    Please note: In most cases, a 15% gratuity is added to bar charges and dining room wine accounts. This is shared among the beverage staff and their support staff and must be paid directly to the cruiseline. Points cannot be used to pay this gratuity.
  • Is there an additional fee for redemption of my cruise reward?
    There is a $24.50 non-refundable redemption fee per cabin. The redemption fee(s) are payable at the time of redemption, and can be paid with points or your PNC points participating card or another credit, debit or prepaid card.
VACATIONS
CUSTOM GETAWAYS
EXPERIENCES - UNIQUE & ENRICHING EXPERIENCES
  • Do I have to select a date to use my reward at the same time I redeem?
    No. You may redeem without scheduling a specific date at the time of submitting your order. You will then be able to book the experience at any time for a date convenient to you in accordance with the complete reservation instructions provided in the email confirmation/electronic certificate.
  • Are there expiration dates on your certificates?
    All Unique & Enriching Experience certificates are valid for one year from the date redeemed, except in states where prohibited by law. You must schedule your experience before the expiration date.
  • What is your return and exchange policy?
    Once redeemed, certificate(s) cannot be returned or exchanged.
  • What are my shipping options and costs?
    Unique & Enriching Experience rewards are electronic certificates delivered online, so we do not charge shipping or handling fees. Upon submitting your order, you will receive an email confirmation within 24 hours. That email confirmation will include your electronic reward certificate(s) and complete reservation instructions. Please note: you must print out that email confirmation/electronic certificate as you will be required to present it at check-in.
  • Do I need to provide an email address during the redemption process?
    Yes, since Unique & Enriching Experience rewards are electronic certificates delivered online, a current, valid email address is required for PNC points to deliver the order confirmation email, which will include your electronic reward certificate(s) and complete reservation instructions. You will be asked for the email address you would like these emails delivered to when placing your redemption order.
  • What dates are available for my experience?
    All Unique & Enriching Experience rewards are subject to availability and shall be booked in advance in accordance with the requirements of the specific reward outlined on the Experience details tab. Additionally, the provider makes no claim or guarantee as to the availability of any specific experience. Specific rules may change with or without notice.

    In the event that the experience provider permanently cancels or otherwise terminates or withdraws an experience or location, you will be entitled to another experience of equal or lesser value. You will not be entitled to a refund or exchange in the event you fail to participate in a booked experience unless you have canceled and rebooked under the rules set forth by the provider.

    Experience providers may cancel any experience without notice in the event of mechanical or equipment problems, malfunctions or unavailability, celebrity illness or no-shows or for other reasons. In such event, you will be entitled to rebook or exchange such experience in accordance with the provider terms and conditions. The experience provider, Visa, or your card issuer will not be responsible for any losses, damages, expense or liabilities you incur in connection with a canceled experience.
  • What happens if there is bad weather on the day of my experience?
    Certain experiences may be weather dependent. You should not assume that weather conditions will result in cancelation of a booked experience, as failure to appear will result in the loss of your experience value. Always contact the experience provider at the number provided in the email confirmation with any questions regarding weather conditions. Any experience canceled by the provider due to weather conditions will be rebooked, subject to availability, without penalty.
  • Is there an age requirement for the experience rewards?
    Some experiences do have age requirements. Please review the specific Experience reward details or contact us.
  • Are there physical restrictions I need to consider before redeeming for an experience reward?
    Some of our experiences have restrictions such as weight, height and age. Others may not be suitable for participants with certain medical conditions. Please contact us for more information.
  • If I don't have enough points, can I make a partial redemption and pay the difference?
    Yes, using our "split pay" feature. Each travel reward requires a minimum number of points. Once you have enough points for the minimum redemption, you may pay the difference using your debit, credit or prepaid card.
  • Is there an additional fee for redemption of my experience reward?
    There is a $24.50 non-refundable redemption fee per order. The redemption fee(s) are payable at the time of redemption, and can be paid with points or your PNC points participating card or another credit, debit or prepaid card.
EXPERIENCES - SPORTING & SPECIAL EVENTS
EXPERIENCES - GOODWILL TRAVEL
  • What is Goodwill Travel?
    Goodwill Travel packages are prearranged packages that allow travelers to take their vacation and be a part of the local communities they are visiting. These tours are not about luxurious accommodations, but instead about unique and life-changing experiences; immersing oneself in the local culture and making a difference.
  • What are the age restrictions on the tours?
    To travel independently you must be at least 18 years of age. Children a minimum of 12 years old can travel accompanied by an adult 21 years or older on any of the tours. Travelers with pre-existing medical conditions are required to complete a medical questionnaire. Please contact us for complete details.
  • Do you accommodate single travelers?
    Yes, we can work it out so that you can redeem for a reward and travel as a single. Additional points may be required. Please contact us with questions.
  • Can I book extra nights of hotel accommodations before or after my tour?
    Yes, in most cases we can arrange additional accommodations at our starting or ending hotels. Please contact us with questions.
  • Can you provide me a list of the hotels we will be staying at?
    A complete list of hotels will be provided on Day 1 of your tour. If your family requires contact information, or in case of emergency, please contact us.
  • What is the most appropriate type of luggage to bring?
    We strongly recommend bringing a soft, medium-sized suitcase or duffel bag on wheels. Keep in mind that you will normally have to carry your own luggage on and off buses and trains, as well as up and down hotel staircases.
  • What clothing should I pack for my adventure?
    We always recommend packing as light as possible; however, the specific requirements for your tour will vary widely depending on where and when you are traveling. Contact us for more details.
  • Can you help arrange my travel Visas?
    We will help you understand how to obtain these documents. It is your ultimate responsibility, however, to ensure that you have all required documentation prior to your vacation departure. When traveling outside the United States, a Passport is required for U.S. citizens. Some countries also require a Visa. If you are a U.S. citizen, detailed Visa information will be provided to you after you book your vacation. Non-U.S. citizens should consult with appropriate consulates to determine if any Visas are needed.
  • What vaccinations are recommended for my adventure?
    It's important that you receive the most accurate and up-to-date travel health information for the region you will be visiting. The only one qualified to provide you with this advice is your family physician or a specialist from a travel health clinic.
  • Are the tours guaranteed to run?
    Some tours have certain guaranteed departures; others require a minimum number of passengers to run. While the trip is guaranteed to operate once you book, barring unusual circumstances beyond the provider's control or for reasons of force majeure. Please contact us with any questions.
  • If I don't have enough points, can I make a partial redemption and pay the difference?
    Yes, using our "split pay" feature. Each reward requires a minimum number of points. Once you have enough points for the minimum redemption, you may pay the difference using your debit, credit or prepaid card.
  • Is there an additional fee for redemption of my Goodwill Travel reward?
    There is a $24.50 non-refundable redemption fee per order. The redemption fee(s) are payable at the time of redemption, and can be paid with points or your PNC points participating card or another credit, debit or prepaid card.
EXPERIENCES - SPA PACKAGES
  • What does a Spa reward certificate entail?
    Most of our Spa rewards are usually equivalent to a one-hour spa treatment depending on the treatments, location and package you select. While most Spa rewards are available nationwide, before submitting your order, we recommend you refer to the specific reward's complete terms and conditions and Reservation Information sections for instructions on how to verify that your desired Spa reward is applicable toward the destination of your choice, or contact us for more information.
  • Where can I use a Spa reward certificate?
    Spa reward certificates may not be applicable in every location. Before submitting your order, we recommend you refer to the specific reward's complete terms and conditions and Reservation Information sections for instructions on how to verify that your desired Spa reward certificate is applicable toward the destination of your choice, or contact us for more information.
  • Do the Spa certificates expire or lose value over time?
    Most Spa certificates are valid for one year from the date of redemption, except in states where prohibited by law. Please see the specific reward terms and conditions for complete details.
  • Can the Spa certificates be used more than once?
    Spa certificates are for one-time use only. If the value of the certificate/card exceeds the cost of services, the spa may issue a store credit for the balance.
  • Can refunds be issued for Spa certificates?
    All Spa certificates are non-refundable.
  • Can the Spa certificate be used for gratuities?
    Please check with the individual spa at the time you make a reservation, as this is a decision that is made by each individual spa at its own discretion.
  • Do I need to make my Spa appointment in advance?
    At least two-week advance notice is required for all Spa appointments. Once your appointment is made, you will receive a Booking Confirmation Number. You must present this number to the spa on the date of your treatment.
  • How will I receive my Spa certificate?
    The original reward paper certificate will be shipped to your cardholder billing address or the address you provided at the time of redemption, and will include complete reservation instructions.
EXPERIENCES - THEME PARKS
  • Do I need to provide an email address during the redemption process?
    Yes, since Theme Park rewards are electronic certificates delivered online, a current, valid email address is required for PNC points to deliver the order confirmation email, which will include your electronic reward certificate(s) and complete reservation instructions. You will be asked for the email address you would like these emails delivered to when placing your redemption order.
  • Are tickets transferable? Can I give them to someone else to use the remaining days?
    Please note that all tickets are non-transferable and must be used by the same person on any and all days. The person who uses the ticket for the very first time must use the ticket for its entirety. Any tickets that are transferred are in violation of this restriction and are invalid for admission.
  • Is my reward available for any date?
    All Experiential rewards are subject to availability and shall be booked in advance in accordance with the requirements of the specific provider. The specific provider makes no claim or guarantee as to the availability of any specific experience. Specific rules may change with or without notice. All features, offers, events, age ranges, services, attractions and entertainment may be seasonal and are subject to change without notice.
  • What's included for the point level of my reward?
    Each Walt Disney World® ticket is valid for one (1) guest admission, same-day entry into one of all four Walt Disney World® Theme Parks (Magic Kingdom® Park, Epcot®, Disney's Hollywood Studios™ and Disney's Animal Kingdom® Theme Park) for every day of your ticket.
    Each Universal Studios ticket is valid for one (1) guest admission to BOTH Universal Studios Orlando and Universal's Islands of Adventure for the duration of the ticket.
  • When is my reward valid for?
    Walt Disney World® tickets are valid for any one (1) calendar day during a fourteen (14) consecutive calendar day period, which includes the first day any portion of the ticket is used. Tickets are valid only during normal operating hours.
    Universal Studios tickets are valid for any two (2) calendar days during a fourteen (14) consecutive calendar day period, which includes the first day any portion of the ticket is used. Tickets are valid only during normal operating hours.
  • Are there any age restrictions to my reward?
    Child ticket is valid for a child ages 3-9. Adult ticket is valid for adults ages 10 and up. Children under the age of 7 must be accompanied by an adult when attending the Magic Kingdom® Park, Epcot®, Disney's Hollywood Studios™ or Disney's Animal Kingdom® Theme Park. Certain age restrictions may apply for access to certain facilities.
  • Is my reward applicable to special events?
    Ticket is not valid for special events requiring a separate admission charge, or for special events that are not open to the general public.
  • Is my reward valid year round?
    Parks, attractions or entertainment may be closed for refurbishing, capacity, weather or special events.
  • Can I return my certificate if I decide that I don't want to use it?
    Once redeemed, certificate(s) cannot be returned.
  • Will I receive a refund if I don't use my reward in its entirety?
    Tickets are non-refundable, non-transferable and must be used by the same person on all days.
Username and Profile
Passwords
  • Why am I being asked to change my password?
    To enhance password security, we have increased the minimum number of characters for all new passwords in the rewards program from 5 characters to 8. Although you are not required to change your existing password at this time, PNC strongly encourages all PNC points participants to have passwords containing at least 8 (and up to 15) characters.
  • Why is password security important?
    Information to which you have access as a PNC points participant, including information about your recent card transactions, is sensitive and confidential in nature and your password is the means to access this important information. While a secure and strong password may be more difficult for you to remember, you will find that it will be worth the extra effort to better protect your PNC points account.
  • What types of passwords are strongest and most secure?
    When you create a password, don't use personal information such as your name, address or birth date; a spouse or significant other's name; children's names and/or birth dates; pet's name; favorite sports team; mother's maiden name; or town where you grew up. It is a good idea to combine numbers and letters when creating a password. Use a word or phrase with meaning for you (so that it will be easy to remember), but mix in numbers and capital letters to increase the security of the password.

    • Examples of phrases:

    "Yankee Doodle went to town" could be expressed in a password as: Ydwt4t

    "I love Paris in the springtime" could be expressed in a password as: iLP1nST

    • Examples of words:

    "artworks" could be expressed in a password as: 1rtWork6

    "ding dong" could be expressed in a password as: D1ngd0ng

    Please Note: These examples are intended to provide you with some ideas about how to create a password. You should not copy any of them when you create your password. To create your personal password, choose a phrase or word that has special meaning for you and format it using your own combination of letters and numbers.
    Never tell anyone else what your password is and never write your password down in an unsecured place!
  • What are the rules for new passwords for PNC points?
    Your new password must be 8-15 characters in length containing at least three of the following four character types – (1) capital letter, (2) lower case letter, (3) number, and (4) special character (such as ! $ % , + - . : = ? { } _ [ ] ~ @). No spaces are allowed. You cannot use four or more consecutive numbers that match the number of your PNC points participating card. In addition, the password is case sensitive.
  • I forgot my password. How do I reset it?
    Go to forgot password to reset or contact us for assistance.
  • How do I change my password?
    Go to change password to change your password.
  • How often should I change my password?
    It is recommended that you change your password at least two times per year. However, changing it more frequently (for example, every 90 days) will help maintain the security of your PNC points account.
Customer Service
  • What happens if my card is lost or stolen?
    If your card is lost or stolen, contact PNC at 1-855-762-7937 (1-855-PNC-RWDS). If PNC provides you with a replacement card, you will not lose the points in your PNC points account and you will continue to earn points, even if that replacement card has a different card number.
  • How can I get additional information about PNC points?
    For more information about PNC points, please refer to the Help section's Frequently Asked Questions of this website and to the PNC points Terms and Conditions.
  • Why isn't my browser working with your site?
    To access information online, you need an Internet browser (Microsoft® Internet Explorer version 8.0 or higher, Firefox version 14.0 or higher, Safari version 6.0 or higher) supporting 128-bit encryption and an email account. If you use an older version of one of these browsers (including any versions of Netscape Navigator and AOL®), you could experience technical difficulties with activities on the site. You may download the latest versions of these browsers from the links below:
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Types of qualifying purchases.
"Qualifying Purchases" consist of the following types of purchases, made with a Visa check card or credit card enrolled in PNC points and processed or submitted through the Visa U.S.A. Inc. payment system:
  • Purchases you sign for (purchases using your PIN code do not earn points)
  • Internet purchases
  • Phone and mail order purchases
  • Bill payments
  • Contactless purchases (purchases made by holding your Visa card or other device up to a secure reader instead of swiping your card)
  • Small dollar purchases for which the merchant does not require you to sign
Certain exclusions apply.
Use your Visa card for in-store purchases.
Only signature purchases, contactless purchases, or small dollar purchases for which you are not required to sign, earn PNC points points; purchases made using your PIN do not qualify for PNC points.
Non-qualifying purchases.
PIN-based purchases, purchases you initiate through identification technology that substitutes for a PIN, payments of existing card balances, balance transfers, cash advances, ATM transactions, convenience checks, Interlink-processed transactions, fees charged by your Visa card issuer (for example, annual fees, finance charges, and related service charges, if any apply), payments made for pre-paid and re-loadable cards such as certain gift cards, Visa Buxx and similar cards, or payments made for payment instruments that can readily be converted to cash (for example, travelers cheques, money orders, wire transfers, and similar products or services), or transactions that are not processed or submitted through the Visa U.S.A. Inc. payment system are not qualifying purchases.
Check your Visa Card issuer's PNC points Terms & Conditions .
The types of Visa card transactions that will earn points may vary depending on the financial institution that issued the Visa card. You should check your card issuer’s PNC points Terms & Conditions (provided when you click "Enroll Now" and enter your Visa card number) for the applicable description of qualifying purchases. When you enter your card number you’ll be provided the PNC points Terms & Conditions first, before you enroll. PNC points is available on certain Visa cards issued by participating financial institutions. Only Visa cards issued in the United States and in good standing may be eligible to participate in the program; additional exclusions of cards may apply. Your issuer reserves the right to determine in its sole discretion whether a particular Visa card or cardholder is eligible to participate in PNC points .
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