- How do I book a cruise with a cruiseline that is not available on the website?
Although most do, not all cruiselines support the technology needed to use points for payment. Personal Vacation Planners are available to research the cruise of your choice, check availability, make your booking and apply your points toward the cost of any cruise. Please contact us
for more details.
- What happens after I book my cruise online?
Once you book your cruise online, you will receive an email confirmation to verify the status of your booking. We will monitor your reservation all the way up to the day of your departure to ensure that you receive any pertinent communications (e.g. itinerary changes, online registration, printing of boarding passes and luggage tags, etc.).
- What is online registration?
Online registration is a process by which you provide the cruiseline with personal information (such as name, date of birth, Passport number, etc.) for each passenger via the cruiseline's secure website. The online registration process is not only a requirement of most cruiselines but also of the Department of Homeland Security.
- What is included in the cost of my cruise reservation?
This may vary per cruiseline, but in general, you can expect the following inclusions: stateroom or suite accommodations, ocean transportation, most meals onboard, some beverages onboard, most entertainment onboard, supervised kid's programs, entry to nightclubs, sports decks and activities, gym, pool and hot tubs.
- How do I pay for onboard expenses/purchases?
Most cruiselines require you to establish an onboard credit account that permits you to charge purchases to your stateroom. You will need to present a credit card, cash, or traveler's checks to open this account. This can be done during your online registration, the check-in process or at the designated sign-up area onboard the ship.
- Do I need a Passport? What about Visas or any other travel documents?
It is recommended that you always travel with a Passport. However, U.S. citizens who are taking a closed-loop cruise itinerary departing from the U.S. (e.g., the ship must leave from and return to the same U.S. port) will be permitted to board with a valid government-issued photo ID and a certified legal copy of a U.S. birth certificate. Any other itinerary will require a valid Passport, at minimum. Please consult the complete terms and conditions for more information.
Visas and other travel documentation requirements vary by destination and change from time to time without prior notice. Passengers should check with the consulate of each country they will visit, or a Visa service to verify current regulations. It is the passenger's responsibility to have proper travel documentation and they should reconfirm Visa requirements with the consulate 14-30 days prior to the cruise. If you do not have the proper travel documents, you will be denied boarding by the cruiseline.
- Does the name on my reservation need to match the name on my Passport?
Yes. It is important that the name on your reservation be exactly as it is stated on your Passport or other official proof of nationality. If your name has changed since your document was issued (e.g., marriage or divorce), it is required that you update the document with the new name or provide an official supporting document (e.g., a state, county or province issued marriage license, divorce decree or legal name change document) of the name change. All documents must be the original or a notarized copy. Additionally, if you are using an identification (e.g., driver's license) and a citizenship document (e.g., birth certificate), then BOTH documents must match the name on your reservation. Otherwise, it may result in delay or possible denial of boarding.
- Is there an age requirement to sail?
Yes, and it differs by cruiseline. Most require that guests occupying their own stateroom are at least 21 years of age, but there may be exceptions for underage married couples (with proof of marriage). The age requirement policies are strictly enforced by the cruiselines, and passengers who do not meet the minimum requirement will not be permitted to board. If you have any questions regarding the minimum age to occupy a stateroom, please contact us
- What are international travel restrictions for children?
Parents of minor children (under 18 years old) must carefully document legal custody prior to traveling.
If a minor child is traveling with only one parent, the absent parent should provide a notarized letter of consent.
If only one parent has legal custody, that parent should be prepared to provide such evidence to airlines and authorities (i.e., a copy of the sole custody document or death certificate of absent parent.)
In cases in which a minor child is traveling alone or in someone else's company, both parents (and the sole, documented custodial parent) should provide a notarized letter of consent.
If a child traveling has a different last name from the mother and/or father, the parents should be prepared to provide evidence to airlines and authorities, such as a birth certificate or adoption decree, to prove that they are indeed the parents.
- Can I sail with my infant?
The minimum age for sailing is 6 months, but there are exceptions such as Transatlantic, Hawaii and South American cruises, for which the minimum age is 12 months. Standard cruise fare applies to booking of a minor.
- Can I travel while pregnant?
Pregnancy is considered a medical condition, and some cruiselines require a medical certificate establishing the passenger's due date and fitness to travel. Additionally, each cruiseline has specific policies with regard to how far along in a pregnancy a passenger can be at time of embarkation, but in most cases, they will not accept passengers who are in their 24th week or beyond.
- Will there be wheelchair accessibility? Do the cruise ships offer wheelchairs or do I need to bring my own?
Wheelchair accessibility varies from ship to ship, however the newer and larger cruise ships are often more equipped for wheelchair-bound travelers. Cruiselines do not offer wheelchairs onboard, so you must either bring your own or contact us
about your options for affordable wheelchair rentals while onboard.
- Is it possible to book multiple and/or connecting rooms online?
You can book only one stateroom at a time online. If you require special arrangements such as connecting or multiple rooms that are side by side, please contact us
to handle these types of requests.
- Can I make a last-minute cruise reservation?
Depending on availability, in most cases you can book up to 48 hours in advance of the ship's departure. However, the closer you are to the departure date, the fewer staterooms there are to choose from. It is recommended that you book your cruise well in advance for the best pricing and location on the ship.
- How far in advance can I make a cruise reservation?
This depends on the cruiseline and the itinerary. Some may be available up to three years in advance, while others may be limited to 12 or 18 months prior to departure. Please contact us
if you need more details on advance reservations for a specific sailing.
- If I don't have enough points, can I make a partial redemption and pay the difference?
Yes, using our "split pay"
feature. Each travel reward requires a minimum number of points. Once you have enough points for the minimum point requirement, you may pay the difference using your debit, credit or prepaid card.
- What if a specific rate I want (e.g., past guest, resident, senior, military etc.) is not offered online?
to see if any of these or other special rates are available.
- Can I make a cruise reservation for someone else?
Yes, but the passenger names you enter during the booking process must be an exact match to the travel documents the passengers will present upon check-in. Otherwise, it may result in delay or possible denial of boarding.
- Can additional passengers be added to a reservation?
All rates are based on the present occupancy and availability. It may be possible to add an extra person, provided the room you booked can accommodate the additional capacity. Please keep in mind:
Your present rate will not be protected and could possibly change.
The person you are adding could pay a different rate as well.
There may be change fees involved that must be paid with a card instead of points.
In some cases, changes will not be permitted, particularly in the case where a cruise ship has reached its maximum passenger capacity.
- What are the standard arrival/check-in times? When can I board the ship?
This will vary. Please look for the embarkation time on your documents provided by the cruiseline for boarding.
- Can I make a change or request an upgrade to my room when I check-in?
This will be handled separately between you and the cruiseline and there may be extra costs involved.
- Can I purchase cruiseline transfers or pre/post cruise hotel stays online?
These options will vary by cruiseline and (when applicable) will be presented to you on the Options page within the "Cruiseline Options" section. When available, these options can be paid with points. If you find that these types of options are not offered online, please contact us
- What about gratuities? How does this work?
A discretionary gratuity is established by each cruiseline. The gratuity varies and is charged per person per day (including children). When booking online, you may be presented the option to pre-pay these gratuities using points. If you elect not to pre-pay these gratuities, they will be automatically added to your shipboard account which you will not be able to pay using points. This gratuity will be shared among the staff that helps provide and support your cruise experience, including all wait staff, stateroom stewards, buffet stewards and housekeeping staff across the fleet.
Please note: In most cases, a 15% gratuity is added to bar charges and dining room wine accounts. This is shared among the beverage staff and their support staff and must be paid directly to the cruiseline. Points cannot be used to pay this gratuity.
- Is there an additional fee for redemption of my cruise reward?
There is a $24.50 non-refundable redemption fee per cabin. The redemption fee(s) are payable at the time of redemption, and can be paid with points or your PNC points participating card or another credit, debit or prepaid card.